Comcast taking steps to improve customer service

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Thursday, May 7, 2015
Comcast Corp. CEO Brian Roberts gestures as he speaks during The Cable Show 2013 convention in Washington
FILE: Comcast Corp. CEO Brian Roberts gestures as he speaks during The Cable Show 2013 convention in Washington, Tuesday, June 11, 2013. (AP)

SAN FRANCISCO (KGO) -- Comcast is taking some serious steps to try and improve customer service.

Starting later this year, the communications giant will credit customers $20 if a technician is late for a service call, even by a minute.

Comcast officials say the goal to make sure its technicians will never be late.

The company is making an app available that will show customers where their technician is.

The moves are part of an effort by Comcast to transform its low-rated customer experience.