Steve Culleton remembers the Camp Fire in such detail it's as though he could still smell Paradise burning today.
"This was the perfect storm," he said. "The winds were erratic. They were blowing in every direction. You could see the embers and the flames just blowing sideways. The fire jumped the canyon. It was burning at us from both sides."
He went on to say, "We all thought we were going to die."
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Culleton rescued his daughter Bridgette from her home.
"It's kind of hard to think about it now, but dad was there for me and he was able to keep me calm and we were able to just trudge through," she said. "I mean, there's nothing else you can do except for continue trying to get out."
Both Bridgette's rental home and the home Steve Culleton and his wife owned were destroyed. The fire sparked by PG&E equipment was California's deadliest and most destructive fire.
"In that type of fire, it's like a blow torch," Steve said. "Nothing withstood it. It's a pile of ashes."
He had fire insurance, which enabled him to rebuild. But his daughter and many others did not.
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"We know of 350 victims of the fire that are living on their property in trailers waiting for the settlement," Steve said.
While pointing out a trailer he went on to say, "That's the neighbor across the street the closest trailer that was a house. Everybody is waiting on money."
On July 1, 2020, the Fire Victim Trust was created and funded in part to process and pay claims from a 2019 PG&E settlement to victims of the 2015 Butte Fire, 2017 North Bay Wildfires and 2018 Camp Fire.
According to court documents, the trust is funded half with cash and half with PG&E stock which means the value of the trust constantly fluctuates.
In PG&E's bankruptcy proceedings, Judge Dennis Montali appointed retired Justice John Trotter as Fire Victim Trustee. Judge Montali appointed Cathy Yanni to be the Fire Victim Trust's Claims Administrator.
"This is the biggest, most complicated case I have ever been involved in," Yanni told the ABC7 News I-Team.
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According to a public letter Justice Trotter wrote fire victims, the Trust hired law firm BrownGreer out of Virginia to process fire victim's claim payments.
Yanni says more than 300 BrownGreer staff members evaluating and processing victims' claims report directly to her.
Woodrow: "Is it fair to say the buck stops with you in that respect?"
Yanni: "That would be right."
BrownGreer staff members' salaries, along with Justice Trotter's salary and Cathy Yanni's salary, are all paid for by the trust from the same pool of money that pays fire victims.
According to court documents, Justice Trotter charges $1,500 an hour.
Cathy Yanni confirms she charges $1,250 an hour.
"Lawyers who are lawyers as long as I've been a lawyer with my background those are the kind of rates that we charge," said Yanni.
According to the Trust there are 67,170 individual claimants. So far the trust has paid less than 10,000 of them. The bulk of which received a preliminary payment up to $25,000. Only 334 fire victims, less than half of 1% of fire victims have received a 30% partial payment of their total claim.
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Meantime, according to its annual report, the trust spent more than $38.7 million in operating expenses from July 1, 2020 to December 31, 2020. That's in addition to $12.7 million spent to set up the trust, as first reported by KQED and independently verified by the ABC7 News I-Team with PG&E, and likely millions of dollars in operating expenses not yet reported by the trust this year.
"I don't know what they're doing," Steve said. "The woman in charge of the thing is getting over a thousand dollars an hour and she last two weeks ago was in Hawaii on vacation and people are sitting here with no place to live."
Yanni admits she went to Hawaii in March, but says she was working the entire time.
"I can actually understand they're waiting and wondering what's going on and they're concerned if I'm the person who's approving the claims that maybe I wasn't doing that and in fact I was I approved claims the whole time I was there," said Yanni.
She says she did not expense any part of her trip to the Trust.
Woodrow: "Why is this taking so long?"
Yanni: "I agree it has to get faster, I'm not disputing that."
Woodrow: "What's the solution?"
Yanni: "We need more documentation from the claimants. Once we get that documentation as soon as we realize we need additional people to help us review, we'll hire additional people to do that."
Who will also cost money.
"We're all fearful that the trust people, this woman on vacation or any of the people that are getting these exorbitant salaries to manage this trust and to do this thing," Steve said. "We hear that that money is coming out of the trust. I'm telling my lawyer go sue the trust."
"Will there be enough money to pay all of the claimants," asked Woodrow.
"Oh yeah definitely there will be," said Yanni.
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"Absolutely, I don't have any doubt about that," she added when asked again.
Yanni says the goal is to keep administrative costs around 1% but it's not clear how the trust plans to do that.
"If the administration stays at 1%, there's 99% to pay for other things which I hope is paying the claimants," said Yanni.
Culleton isn't ready to hang his home on hope.
"We're really angry, we've had it," he said. "We've got nothing to lose, you know, I mean we've got nothing."
"This all could have been avoided if PG&E had just kept with keeping things up," said his daughter Bridgette.
Yanni has a message for the Culletons and others who are waiting.
"Mostly I just want people to know that everyone, myself and everyone who works with me, they are totally devoted to getting the fire victims paid," said Yanni.
For that, Bridgette Culleton says she's grateful. It's just a matter of when.
"I try to just keep looking forward," she said.
Since her interview, Bridgette Culleton has received and accepted her claim determination from the trust. Steve Culleton has not.
Fire victims can contact reporter Melanie Woodrow at email@example.com or on Twitter: @MelanieWoodrow.
Take a look at more stories by the ABC7 News I-Team.