Bay Area man aggravated with auto insurance cancellation

SAN JOSE, Calif.

Carlos Avitia is getting on with his life, leaving some major billing problems and headaches behind. It all started when he insured his mini-fleet of cars with farmers insurance. He was happy with the coverage and with the cost.

"I paid in full for the four policies, and all of a sudden I receive another bill asking me to pay extra money," Carlos said.

After a couple of months he started getting multiple bills, from multiple Farmers offices. That came as a surprise because he had already paid.

"I get very frustrated with it, the fact they don't answer to me," he said.

Carlos canceled his insurance and was owed about $2,100, but only got about $900. He asked for the rest but got nowhere, until he called 7 On Your Side, we got a hold of the company and it sent Carlos the remainer of the money. The refund came in a series of checks including one for $1.78.

Carlos did a great job of keeping track of what he believed he was owed and he, and Farmers agreed to the amount. Remember if you cancel an insurance policy, by law, you get a refund for the unused amount.

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