Kathy and Jason Fickes have four children -- a three-year-old, 20-month-old twins and an eight-month-old son.
The Fickes family purchased three tickets to Chicago last Thursday to visit their grandparents and were told the children under the age of two didn't need tickets.
When they got on the flight, however, problems began: First the couple says they were asked to change seats, then the flight attendant told them another adult had to hold one of their children.
A first-class passenger offered to purchase another ticket for the family just to move things along, but the airline wouldn't allow that.
"We kept on trying to comply," said father Jason Fickes. "We already held up the plane for 40 or 50 minutes at this point. We didn't know why because we kept on doing what they asked us to do."
According to the U.S. Airways website, the policy says an infant doesn't need a ticket for a seat and can sit on an adult's lap; however, that policy does specify only one ticketless infant can travel per adult.