OAKLAND, Calif. (KGO) -- After several days without power, PG&E customers shared their frustration with what they said was inaccurate information from the utility. Neighbors interviewed by ABC7 have since had their power restored.
Thousands of people throughout the Bay Area were without power on Thursday.
A large tree fell, knocking out power to Macy Cornell's neighborhood in the Oakland hills. Two days later and they were still without power.
"(Wednesday) night, around 5:24 p.m., we got phone calls that say your power has been restored. And it was not restored. And I started calling neighbors, checking in. And there was about 10 to 20 that did not have power," Cornell said.
MORE: Ongoing power outages leave thousands in Bay Area longing for sense of 'normalcy' to return
Then again on Thursday afternoon, she got another alert from PG&E saying the power was back. But Cornell says they were still without power as of Thursday late afternoon.
Terrence Marley, who lives in another part of Oakland, says his neighborhood lost power in each of this year's big storms. It's been especially tough because he takes care of his mother who uses a breathing machine and needs to refrigerate her medication.
"I've ask when will we get a crew out to come assess the situation? They don't know. It's always, 'I don't know.' That's the most difficult part," Marley said.
Power was finally restored to his home Thursday evening.
MORE: 'What can we do?' Thousands across South Bay grapple with extended power outages amid storm cleanup
PG&E says the Bay Area has been hit with unprecedented storms, making clean up difficult. Another reason a few residents may still be in the dark is because of where their house is on the circuit.
"It can just be where they are situated on the circuit. So, they may actually get power from different places. It's a case-by-case basis," said Tamar Sarkissian, a spokesperson for PG&E.
She says PG&E is aware of the issues related to the alerts with incorrect information. Sarkissian says they are "working on improvements."
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