It is a story without a happy ending, but it does at least it comes to an end.
Sometimes you win, you get what you want and it still isn't enough. This is one of those times.
Mark Pedroia and his wife were looking forward to a long planned trip to Europe.
"My wife and I were going to go to Italy for two weeks a little family vacation," said Mark Pedoria from Santa Rosa.
"Nice," said 7 On Your Side's Michael Finney.
"It was, we had all the best intentions," said Pedoria.
But those best of intentions never came about. Mark's wife became ill and entered the hospital.
Mark contacted British Airways about canceling their flights.
"I thought I would have to pay the $250 dollar penalty to change my flight, or get a voucher for the future, but they had a different option. Which was called a record of hospitalization, they asked me to get a document from the hospital to explain the condition and they would probably give me a refund," said Pedoria.
So he got the paperwork together and never heard back. His wife died in October, and still there is no refund. He would phone and fax, but get no response. So eventually, he contacted 7 On Your Side.
British Airways came through with a complete refund of more than $2,000 dollars.
The airline telling us there was a mix up and it apologizes to Mark and offered it's sympathies as well.
"We will never get to go on our Italy trip together, but at least I am very happy that 7 On Your Side to a close. It turned something that was very aggravating, frustrating and I thought wrong for 11 months of my life back into something good and I really appreciate that," said Pedoria.
"It buttons it up and gets it out of your head," said 7 On Your Side's Michael Finney.
"Absolutely, and I am going to give them another try. I am going to use their flight for another trip top they have another opportunity to make me a happy customer," said Pedoria.
British Airways seemed to be trying to get things fixed, but just couldn't pull it altogether. We thank the folks there for their help.