Study reveals top retailers for customer service

June 13, 2011 5:21:13 PM PDT
A new study reveals which top online retailers keep customers waiting for answers and which ones are Johnny on the spot. earned first place for responding to customer emails fastest just 48 minutes. At the other the other end of the spectrum, took an average of 88 hours to answer an email

For telephone hold times ranked first. Customers only had to wait six seconds. had the longest average hold time of just over eight minutes.

The study was conducted by Stella Services, a company that rates online retailers.