BERKELEY, Calif. (KGO) -- Fare evasion costs about $25 million a year. But changing the fare gates comes with their own, unintended costs and consequences.
Jade Theriault is a long time BART rider who is quadriplegic. She says that changes to stop fare evasion at stations have also made some stations less accessible for people with disabilities.
"I understand what the design is doing, but it's created some accessibility barriers in the process," she told ABC7 News.
RELATED: BART riders with disabilities frustrated with broken equipment
Theriault laid out her concerns in an open letter to BART that she posted on her Facebook page.
"These new barriers have compromised my safety and job security," she wrote. "Please consider remodeling so as not to discriminate against disabled people."
Theriault said she new emergency gates are larger and heavier than the previous ones. They're now often locked, and if an agent isn't there she will get stuck unable to get out.
"If there's no agent and the gate is locked, I'm trapped in this weirdly enclosed area," she explained.
BART General Manager Bob Powers recently met with riders who have disabilities during a listening tour.
RELATED: BART votes to approve 6-month ambassador pilot program
A BART spokesperson says they are in the process of reaching out to Theriault. They would like to meet with her in person and they plan to provide her with a 24/7 number to call where a remote agent would be able to open the gates.
"We want BART to be available and accessible to everybody," Powers said.
Theriault believes more staffing and training could help. She wants BART to be aware that there are challenges that come with these new changes.
"Disabled people exist, we are everywhere," she said, "And we're going to start making a stink about it."
RELATED: Building a Better Bay Area: BART Week
See more stories and videos about Building a Better Bay Area here.