DraftKings floods man's inbox with emails, despite not having an account

Saturday, December 9, 2023
DraftKings floods man's email inbox, despite not having an account
Tim Rochte never signed up with the online sportsbook DraftKings. And yet account emails started arriving in his mailbox, one after another.

MENLO PARK, Calif. (KGO) -- Tim Rochte never signed up with the online sportsbook DraftKings. And yet account emails started arriving in his mailbox, one after another.

"It started off because I got a quote-unquote confirmation of an account I had set up over the weekend a while back," Rochte said, "and you know, we all get that much spam, so I just ignored it and actually deleted it. And then it kept coming, and I got notifications of money deposited to the account. That's not right."

Rochte wanted the email to stop and to make sure his information was not compromised.

"So I reached out to their support team and said, 'Hey, you got a problem here,' you know. 'I don't know if it's a mistake, or fraud, or what? But this isn't me, and we have a problem,' to which they decided to be stupid. To be quite frank," Rochte said.

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Rochte says eventually DraftKings told him they would investigate, but the emails kept coming.

"So I reach out to them again. They say, well, you refused to provide your P-I-I. So we closed the case," he said.

P-I-I is "personal identifying information," such as birth date, address, and Social Security number. Rochte refused, then contacted 7 On Your Side about his problem.

DraftKings wrote to 7 On Your Side: "The person who filed the complaint with 7 On Your Side should no longer be receiving emails from DraftKings."

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Not exactly dripping with information, so 7 On Your Side made contact again and DraftKings was more forthcoming. They told 7 On Your Side that the company did not have any of Rochte's personal information and had corrected the email.

"I think it's been quiet enough. We can assume it's done, and thank you. Thank you and your team for help," Rochte said.

If you need 7 On Your Side's help, file a complaint online at abc7news.com.

Take a look at more stories and videos by Michael Finney and 7 On Your Side.

7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.

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