Uber apologizes for charging woman $16,000 for ride

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Wednesday, April 22, 2015
Uber bill on womans phone
A New York woman was accidentally charged $16,000 by Uber for a $16 drive, April 22, 2015.

NEW YORK (KGO) -- Uber is apologizing for billing a woman $16,000 dollars for a ride explaining that it was an accident.

Jaime Hessel wasn't happy with the service she received from an Uber driver last month in New York City, so she filed a complaint.

Uber promised a credit, but it never came, so she contacted them again. That's when Hessel received an email from Uber, saying she's been charged $16,000 for the ride. She contacted Uber again.

"All of a sudden uber calls me, like an hour and a half later trying to apologize and explain the situation and I asked them you know, 'How can I get charged $16,000'? And they're just like, 'Oh, you know it was a clerical error, someone put a decimal point in the wrong place,'" Hessel said.

Uber apologized and gave Hessel a full refund. The company says Hessel was never charged the $16,000 and corrected the error the same day.