Users report EDD website outage, can't log in to accounts

ByMichael Finney and Simone Chavoor KGO logo
Thursday, December 31, 2020
Users report EDD site outage
California's online unemployment benefit portal now bears a warning message that "some customers are experiencing issues using this service."

SAN FRANCISCO (KGO) -- Users are reporting difficulty accessing their online unemployment benefit accounts on

The login page for the California Employment Development Department's "UI Online" at first featured a yellow warning box that said: "Limited Service: Benefit Programs Online. Some customers are experiencing issues using this service. We're working to restore it as soon as possible. Please check back later."

As of Wednesday, the text has been updated to read:

"Due to scheduled system maintenance, UI Online and UI Online Mobile will be unavailable from Wednesday, December 30 at 8 p.m. to Thursday, December 31 at 1 a.m.

During this period you can call 1-866-333-4606 to check payment information, hear general Unemployment Insurance information, and certify for continued benefits using EDD Tele-CertSM. Information about your debit card is available on Bank of America's EDD Debit CardSM website.

Thank you for your patience as we continue to improve our services."

RELATED: Californians brace for lapse in unemployment benefits as COVID-19 relief bill awaits president's signature

Users have taken to social media to complain about not being able to access their accounts or certify for benefits. Some say the site has been inaccessible for as long as two days.

7 On Your Side has reached out to the EDD but has not yet received a response. We will keep on top of this story and report any updates.

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