Lyft nightmare: Oakland mother and baby made to walk down Interstate 880 in the rain after rideshare breakdown

ByRenee Koury KGO logo
Wednesday, April 3, 2019
Lyft nightmare: Oakland mother and baby made to walk down Interstate 880 in the rain after rideshare breakdown
After their Lyft broke down on I-880 in Oakland, a woman and her baby had to walk to hail another Lyft -- and still had to pay full price.

OAKLAND, Calif. (KGO) -- This week, ABC7 has asked many questions about rideshare safety -- but what about the cars themselves? How do you know if that personal car picking you up is safe to ride in? An Oakland mother and her baby had a scary experience on Interstate 880 that raised questions about mechanical safety standards. 7 on Your Side's Michael Finney investigated.

This rideshare user's story will make you wonder if anybody's checking the condition of rideshare cars. They are all personal cars, and Uber and Lyft both accept cars up to 15 years old for use in the Bay Area. They do require the cars to look nice and undergo inspections. However, the inspections are far less stringent than those for taxicabs. Here's firsthand look at what really gets checked out before a car picks you up.

RELATED: Building A Better Bay Area: Rideshare realities

Jennifer Collins holds her baby close, still shaken by their harrowing ordeal. A mother and baby, left out in the rain, on the side of the freeway by a broken-down Lyft. She describes how she and her son reacted: "He's screaming... and I'm stuck, I'm stuck just trying to get us where we need to go."

It began when Collins and little JJ took a Lyft from Oakland, sharing the ride with a Seattle man trying to catch a flight home out of the Oakland airport.

"Initially it was an average Lyft ride," she said.

But as they drove down the Nimitz-- the Lyft car sputtered and died on the side of the road. What the driver did next was stunning.

"He said I have to get a tow you guys will have to find another ride,'' Collins said. "I was like, are you kidding me right now?"

He wasn't. The driver ordered all of them out of the car right there on the freeway. So Collins, her baby and her fellow passenger, the Seattle man, all walked together along the freeway to the 98th Avenue offramp. Collins carried her baby in his bulky car seat. "It was so heavy and cumbersome, so hard to walk,'' she said. The Seattle man had his own struggles carrying several pieces of luggage, worried he would surely miss his flight. And she says as they walked, sprinkles turned into a pouring rain. They made their way down to the street level to an airport longterm-parking lot on 98th Avenue where they could use the address to call another Lyft.

"It was rainy, it was windy, it was freezing. Cars were buzzing by me," Collins said. "I was getting soaked, my son screaming-- like I just feel helpless."

But what was worse she says, was Lyft's response. The rideshare company sent her an email saying only, "I can assure you that you will never be paired with this driver again."

"That's your response to this whole thing? That I won't be paired with this driver?"

Then Lyft denied her a refund saying, "We would never want to monetize your safety."

"I was appalled, literally appalled," Collins said.

Lyft would not discuss the case with us, saying, "The safety of the Lyft community is our top priority, and we take these reports very seriously. We deactivated the vehicle after the incident was reported and have since followed up with the passenger."

Lyft would not say whether the driver is currently working for the company.

RELATED: Who's your rideshare driver? I-Team investigates passenger safety

Collins said the Lyft that broke down was an electric car. During the ride she kept seeing warnings on the dashboard that the battery was not recharging. Instead of pulling off, the driver kept going until the car died.

"There's questions. What do they actually check when there's car checks?" Collins asked. "Are these cars safe?"

7 on Your Side found out Uber and Lyft do require car inspections, but only the 19-point minimum required by the state. Inspections cover items like horn and brakes, but not engine parts like belts and hoses. By comparison, San Francisco taxicabs must pass a detailed inspection of nearly 100 points.

Jason Levine of the Center for Auto Safety says rideshares should get the same scrutiny as taxicabs.

"It's certainly a lower level of required inspection for Uber and Lyft than it is for your standard commercial taxi," he said. "Maybe they've never been driven commercially until three weeks ago when somebody decided to sign up for the app."

Can this 19-point inspection assure your safety? 7 on Your Side went to Pete's Auto Repair in San Francisco which did one of those 19-point inspections for us. It took only 15 minutes.

Technician Jon Haugen says the rideshare checklist has only basic categories -- not specific tests like taxis get. "It says here foot brakes. What does that mean? It could be more inclusive on what has to be done," Jon said, looking at the list.

However, Jon goes the extra mile - ensuring it's all solid.

"But who knows what the next guy will do."

But a safety check, he says, doesn't mean the car is reliable.

"These are basic safety points,'' he said. "Safety tests are like steering, brakes, do the doors and windows open if you need to get out....Whether the car konks out, we can't really tell that" from the safety inspection, Haugen said.

This was news to Jennifer Collins.

RELATED: Research shows Uber and Lyft pay little per hour

"Now that's definitely something I think about,'' she said. "I don't think most people think, what if the car breaks down?" she said.

Interestingly, some states like Georgia don't require any inspections at all for Uber and Lyft, and other cities like Minneapolis make them pass the same rigorous tests as taxicabs. Lyft tells 7 on Your Side that drivers have an incentive to maintain their cars well since they use them to drive their own families. Uber says the company encourages drivers to maintain cars and look for recalls.

Take a look at more stories by Michael Finney and 7 On Your Side.