DTV switch: Don't forget to rescan

June 12, 2009 7:19:06 PM PDT
If you have cable or satellite and have followed instructions you are probably done preparing for the DTV transition. If you get your signal over the air with a digital TV or have a converter box, there is one more step you must take -- it is called rescanning.

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"If you don't rescan with a DTV box or an off-air antenna, you won't be seeing our signal," says ABC7 engineer Jack Fraser.

Rescanning is very similar to what you do when you take home a new TV -- you show the TV where the channels are and they get locked in.

It all starts with the remote control. You will need to navigate your way to your TV's menu display and find an option that is similar to "auto-tune." It takes just a few minutes to electronically scan through all the channels.

More information on rescanning from DTVanswers.com

ABC7 and 2-1-1 will being offering help around the clock when the transition takes place. So if you have questions, we have answers. Here are the numbers: ABC7 (415) 954-7777 and 2-1-1.

Making the DTV transition

There are three ways to make the transition:

  • Get a digital converter box.
  • Subscribe to cable or satellite.
  • Buy a new TV that is digital ready.

Remember, if you're getting your signal over-the-air using a converter box or digital TV, you may need to rescan the channels the first time you use your television after the transition.

So, the first time you turn on your TV on Saturday, June 13th, follow these steps. Press menu on your remote and choose the channel scan function. Your TV set or converter box will then find all the channels available in your area so you can keep watching your favorite shows.

If you still have questions about the digital TV conversion or how you can get a converter box or coupon, please take the time to call these numbers: 1-888-CALL-FCC (1-888-225-5322) or for local help dial 2-1-1.

Coverter box coupons will still be available through the Commerce Department even after June 12. For details, visit www.ntia.doc.gov/dtvcoupon

You can also get more information online at www.dtvanswers.com.

The Bay Area also has several walk-in assistance centers to answer your DTV questions and help you get set-up.

Self-Help for the Elderly (407 Sansome Street) in San Francisco offers bilingual services in Chinese. Vietnamese and Chinese speakers can also find help at the Southeast Asian Community Cente (875 O'Farrell Street) in San Francisco.

The Oakland DTV Assistance Center (1431 23rd Avenue) also offers Spanish and Tagalog.

For help in the South Bay, visit the India Community Center (525 Los Coches Street) in Milpitas.

In home assistance:

Self Help for the Elderly 800-958-2999
Apollo Industries 800-504-5677
Koring Group 800-310-8515 (Spanish option also)
Deployment Essentials 866-550-4388
Best Buy 877-229-3889

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