Chase customer shocked to find 70 credit cards issued to complete strangers added to her account

Even more troubling, Chase never notified the Hayward woman of the fraudulent activity and just issued the credit cards.
HAYWARD, Calif. (KGO) -- When it comes to your money, nothing is quite as unsettling as a scammer breaking into your bank account.

It happened in a most unusual way to a Hayward woman, who found a stunning delivery in her mailbox.

It was troubling -- and almost surreal.

This woman suddenly received a stack of mail containing not one or two, but 70 Chase bank credit cards, issued to 70 complete strangers, all on her credit card account. Even more troubling -- it never raised a red flag when someone added 70 names to her account. Instead, the bank went ahead and issued all those fraudulent credit cards.

RELATED: Woman realizes she's being scammed after watching 'The Tinder Swindler'
EMBED More News Videos

Text message scammer poses as Windsor, California man's friend, asks for $400 worth of Google Play gift cards to give to local group.



The stack of envelopes arrived all at once in Tina Kumar's mailbox.

"I've never heard of something so outrageous. I've never seen something so outrageous," she said. "I was overwhelmed when I saw the envelopes. I didn't know what was going on. and I've been, like, in shock since then."

What was most shocking? Each envelope contained two Chase bank credit cards, each with a different name on the front -- and her account number on the back.

"This one is Derrick White and Taylor Thompson," Kumar said as she showed the cards to 7 On Your Side.

VIDEO: Text message scammer poses as Bay Area man's friend, asks for gift cards

"I was just, like, I was really dumbfounded when I saw it. it was just beyond belief," she said.

Right away she called the number on the cards to find out what was going on, and suddenly realized she'd just activated the account!

For 70 strangers!

"And when I heard that my card was activated then I panicked. It's like, 'Oh no, oh no,'" she said.

She called Chase customer service -- and got more upsetting news.

"He said on March 25, somebody logged into my account and added 70 names. And I said, well, how can that happen? And, and, and how come I wasn't notified? Right?" Kumar asked.

VIDEO: Teen falls for 'sugar baby' scam on Snapchat via Zelle: Here's what parents and teens need to know
EMBED More News Videos

A young boy's curiosity about the opposite sex coupled with his love for social media and the speed of the Zelle money app turned out to be a costly combination.



The bank closed the account, gave her a new card and a new log-in.

Luckily no one had used the cards.

"I'm sure, you know, people that were waiting for it to be activated, just would have went on a rampage with charging things," Kumar said.

But no one explained how 70 fraudulent credit cards slipped through any fraud detection at the bank.

"It's outrageous. I mean, how can you not have some red flags in your system to stop this from happening? Where are the checks and balances?" Kumar asked.

VIDEO: California woman loses over $18K through 'Zelle' after scammers text, call her pretending to be bank
EMBED More News Videos

Officials are warning about a scam that's taking advantage of unsuspecting victims who make electronic withdrawals from their bank accounts.



"I can understand two, three, maybe four or five. But 70? Come on now," she said.

Chase promised a call from a manager. It never came.

"You would think someone from upper management would contact me and say, 'Let me check into this, and I'm gonna get back to you, this should never have happened.' Something like that would have calmed me down," Kumar said.

"Why isn't somebody contacting me? You know, at least apologizing that this happened? Tell me something for god's sakes, you know, but no, nobody apparently cares," she concluded.

Kumar contacted 7 On Your Side.

We asked Chase bank how this happened, and why no one alerted Kumar she had 70 new authorized users on her account.

RELATED: Wells Fargo customers lose thousands after scammers pose as bank employees

The bank did not provide specific answers, only general bank information, saying:

"For flexibility, we allow customers to add other users to their credit card account. Both a confirmation of any new authorized user and the additional card is sent directly to the account owner at their address. In this case, the unauthorized cards were quickly closed after Ms. Kumar received them.

"Cardmembers are not responsible for unauthorized charges made with their card, and we encourage customers to alert us if they notice anything unusual with their account."


Which was little comfort to Tina Kumar.

"What's gonna happen next, you don't know. It's scary. Very scary," she said.

RELATED: Thieves steal thousands from couple's bank accounts: 'Ha, ha you are the victim of ransomware'

Kumar tells us a Chase executive just called her to apologize, promising to investigate what happened.

She had just renewed that credit card when the 70 additional cards came in the mail. She still hasn't activated hers.

Chase did not say whether it changed its fraud detection systems to catch this sort of crime.

For more information from Chase bank on their safety measures, click here.

Take a look at more stories and videos by Michael Finney and 7 On Your Side.

Have a question for Michael and the 7 On Your Side team? Fill out the form HERE!
7OYS's consumer hotline is a free consumer mediation service for those in the San Francisco Bay Area. We assist individuals with consumer-related issues; we cannot assist on cases between businesses, or cases involving family law, criminal matters, landlord/tenant disputes, labor issues, or medical issues. Please review our FAQ here. As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you do not wish us to contact them, please let us know right away, as it will affect our ability to work on your case. Due to the high volume of emails we receive, please allow 3-5 business days for a response.

Copyright © 2022 KGO-TV. All Rights Reserved.