Brian Devlin lives in the Marina Bay neighborhood of Richmond and works in San Rafael. His wife, Tiffany Valentine works for an airline and lives outside of Boise, Idaho.
Devlin said his daughter attended a Black Lives Matter protest in Oakland and thought it would be a good idea if they both get tested for COVID-19. Devlin also added he planned on visiting his wife in Idaho but wanted to get tested beforehand.
COVID-19 TESTING: Some Bay Area counties continue testing despite CA's call to prioritize lines amid backlog
On July 1, Devlin said he scheduled an appointment through the Marin County Health and Human Services Department. The first available appointment was July 10 in San Rafael (where he works) near the canal area. His daughter did the same through Contra Costa County and the wait time for an appointment there was just as long.
"In Contra Costa County the closest one was eight days, the closer one to me was within 10 days and the whole reason was so that I could fly to Boise and visit my wife," Devlin said.
"It took 10 seconds, it's not painful and it's no big deal. And then they assured me that I'd know in four or five days," Devlin said. He sent us a photo of a flyer he received after he took his test that said he will get results within three to six days.
Today, Devlin received a text saying his results are in but both he and wife couldn't access them online.
"You call Human Services and they say....log into your account -- well I made a phone appointment -- not an account," Devlin said.
"When I typed in his last name and his birth date it said we can't even locate you - to pull up his results. So it's like, 'Are you kidding me?' That's his last name and that's his birth date," Valentine said.
RELATED: California officials explain how state is expanding COVID-19 testing
On Saturday, the couple decided it would be easier just to fly into Boise and get tested there.
"This is too much, I'm flying you out here tomorrow, you're going take the test and you can fly home the same day," Valentine said.
Valentine has taken the test three times and says pop-up testing tents have made testing very accessible.
"I would say within every three miles you'll find a white tent and you just drive-thru. It's been about two or three days for my experience to get the results back and in California, it's just not that way," Valentine said.
RELATED: Bay Area COVID-19 test results delayed due to surge in demand
ABC7 News asked the couple, could Brian be exposing others while traveling if he does have the virus?
"Working for the airlines - that's one of the questions, have you had a fever? Have you been exposed to anyone with COVID-19 in the past week? Those kinds of things. His answers would be no just like everybody else," Valentine said.
"I feel like I'm taking a risk definitely but we're taking a risk every day when we can't get an appointment, whether we can get a test and can't get results. If it takes too long to get an appointment and get a test, then what goods the test when you get the results because you've been out there, working?" Devlin said.
On Saturday evening, Dr. Matthew Willis, the Public Health Officer for Marin County Health and Human Services, released this statement about getting test results back.
"The unfortunate reality is that we do not have control over the lab processing time. I don't know where this person was tested but there are some laboratories that are so backed up that is taking more than a week to get results back. We have no control over that process it has to do with private labs and their ability to obtain the reagents in order to process the samples. I agree it's incredibly frustrating for us as well.
This is a statewide in fact national issue. And the governor has established a task force to tackle this problem. I spent a lot of time with the other health officers discussing our mutual frustration over delays in obtaining results."
If you have a question or comment about the coronavirus pandemic, submit yours via the form below or here. Get the latest news, information and videos about the novel coronavirus pandemic here RELATED STORIES & VIDEOS:
- COVID-19 Help: Comprehensive list of resources, information
- From salons to dinner parties: Experts rate the risk of 12 activities
- California reopening: Here's what's open, closed in the Bay Area
- Watch list: Counties where COVID-19 is getting worse
- When will the San Francisco Bay Area reopen? Track progress on 6 key metrics to reopening here
- Life after COVID-19: Here's what restaurants, gyms will look like
- Here's everything allowed to open in CA (and what we're still waiting on)
- What is a COVID-19 genetic, antigen and antibody test?
- What will it take to get a COVID-19 vaccine and how will it be made?
- What does COVID-19 do to your body and why does it spread so easily?
- Here's how shelter in place, stay at home orders can slow spread of COVID-19
- Coronavirus Timeline: Tracking major moments of COVID-19 pandemic in San Francisco Bay Area
- Experts compare face shield vs. face mask effectiveness
- List: Where can I get tested for COVID-19 in the Bay Area?
- COVID-19 Diaries: Personal stories of Bay Area residents during novel coronavirus pandemic
- Coronavirus Doctor's Note: Dr. Alok Patel gives his insight into COVID-19 pandemic
- WATCH: ABC7 Listens 'From Anger To Action: A Bay Area Conversation'
- Symptoms, prevention, and how to prepare for a COVID-19 outbreak in the US