There is so much frustration, so many inadequate outcomes, it is hard to know exactly when the EDD crossed the line. Perhaps it was on June 22 when the EDD instituted a policy where lawmakers were told to stop trying to help their constituents so much.
In an email, the EDD lays down the law, telling state senators and assemblymembers that they "may request one constituent referral per week to be expedited..."
"The fact that our legislative offices are limited to sharing only one case or a handful of cases is unacceptable." said Assemblymember David Chiu.
Chiu and Senator Scott Wiener, both of San Francisco, held a streaming video news conference to say enough is enough.
RELATED: Unemployment in CA: EDD spokesperson talks future of extra $600 pandemic payment, wait times
Scott Weiner said, "After four months of this, at some point the agency has to get it right."
Around two hours after the news conference, the EDD backed off its 'one-a-week' edict.
Laura Davis has been unemployed for weeks and has never been able to connect with a live person at EDD.
"The closest I got to getting through was I got a recorded message that said we are experiencing an extremely high amount of calls right now, goodbye," she said.
A group of Republican lawmakers may know why she's had such trouble.
RELATED: Unemployment in CA: EDD spokesperson talks new extension program, best time to call, certifying for benefits
In a letter, the group accused the EDD of "misleading the public by announcing that they had opened phone hours from 8 a.m. to 8 p.m." when specific questions were only answered in the morning.
The letter, which asks for an audit, also accuses the department of "misleading legislative offices by claiming they are currently responding to claim inquiries sent on a specific date" when the department isn't doing that at all.
Republican Assemblyman Kevin Kiley represents District 6, northeast of Sacramento.
"Everyone is hearing from hundreds of constituents who are experiencing these same problems," he said. "The question is, is there going to be the political will, that is bipartisan, for actually trying to fix the problem and bring accountability."
Senator Jerry Hill of San Mateo chairs the committee which oversees the EDD.
"From a government standpoint, EDD has failed us," he says.
RELATED: Where is my stimulus check? Here's why it may be mistaken for junk mail
This week the senator met with EDD staff, the governor's office and others, and there is good news.
Those like Laura Davis, who have been waiting the longest for checks will be given priority by the EDD.
"Now they've (EDD) taken a different tack where they are going to look at the applications from March and April that they haven't been able to process fully, which are about one hundred thousand or more, and deal with those first," Senator Hill says.
ABC7 News requested interviews with the secretary for the California Labor and Workforce Development Agency and the director of the EDD.
Both requests were denied.
Take a look at more stories and videos by Michael Finney and 7 On Your Side.
If you have a question or comment about the coronavirus pandemic, submit yours via the form below or here.
Get the latest news, information and videos about the novel coronavirus pandemic here
RELATED STORIES & VIDEOS:
- COVID-19 Help: Comprehensive list of resources, information
- From salons to dinner parties: Experts rate the risk of 12 activities
- California reopening: Here's what's open, closed in the Bay Area
- Watch list: Counties where COVID-19 is getting worse
- When will the San Francisco Bay Area reopen? Track progress on 6 key metrics to reopening here
- Life after COVID-19: Here's what restaurants, gyms will look like
- Here's everything allowed to open in CA (and what we're still waiting on)
- What is a COVID-19 genetic, antigen and antibody test?
- What will it take to get a COVID-19 vaccine and how will it be made?
- What does COVID-19 do to your body and why does it spread so easily?
- Here's how shelter in place, stay at home orders can slow spread of COVID-19
- Coronavirus Timeline: Tracking major moments of COVID-19 pandemic in San Francisco Bay Area
- Experts compare face shield vs. face mask effectiveness
- List: Where can I get tested for COVID-19 in the Bay Area?
- COVID-19 Diaries: Personal stories of Bay Area residents during novel coronavirus pandemic
- Coronavirus Doctor's Note: Dr. Alok Patel gives his insight into COVID-19 pandemic
- WATCH: ABC7 Listens 'From Anger To Action: A Bay Area Conversation'
- Symptoms, prevention, and how to prepare for a COVID-19 outbreak in the US