WATCH LIVE

San FranciscoEast BaySouth BayPeninsulaNorth Bay
EDIT
Welcome,
Manage MyDisney Account
Log Out

CONSUMER CATCH-UP: Consumers value experiences over goods, and new law reimburses dealers for retail cost of warranty and recall repairs

BySimone Chavoor KGO logo
Wednesday, October 16, 2019
util

SAN FRANCISCO (KGO) -- Consumers value experiences over things, new study finds

Would you rather own a shirt with your favorite band on it - or would you rather see that band live in concert?

A new study has shown that consumers increasingly value experiences, such as travel, over tangible goods. This shift in spending attitude had already been attributed to Millennials, but advertising agency Momentum Worldwide found this attitude across the board. Their international survey found that 76 percent of consumers would rather put their money toward experiences, not products.

"In just a few short years we've seen an enormous shift in consumer sentiments towards brands and their involvement in live experiences," said Momentum CEO Chris Weil.

New law allows car dealerships to be more fairly compensated for warranty or recall repairs

Governor Gavin Newsom signed CA AB179 into law this Saturday, which will change the rate for auto dealers getting reimbursed by the carmaker for warranty or recall work.

Previously, franchised auto dealerships were compensated for warranty or repair work at a significantly lower rate than what a regular customer would be charged - sometimes 40 percent less than retail. Now, carmakers must reimburse dealerships at rates "equal to the franchisee's retail labor rate and retail parts rate."

Take a look at more stories and videos by Michael Finney and 7 On Your Side.

Report a correction or typo
Copyright © 2024 KGO-TV. All Rights Reserved.

Related

CONSUMER CATCH-UP: Subaru Forester recalled for electrical issue, consumer data collection causes mistrust in users, and consumer tech spending hits $1.69 trillion

    CONSUMER CATCH-UP: Congress introduces bill to ban 'resort fees,' U.S. and Japan come to agricultural tariff agreement, and scammers spoof Netflix emails

      CONSUMER CATCH-UP: Robin Hood flour recalled, Unilever pledges to halve plastic use, and travelers willing to pay more for carbon 'offset'

        CONSUMER CATCH-UP: EpiPen maker to pay $30 million for financial nondisclosure, DOJ issues guidelines for using consumer genetic databases, and tax cheats cost the U.S. $381 billion each year

          CONSUMER CATCH-UP: How much Americans spend on Halloween candy, a simple way to cut your water bill by 13 percent, and Congress urged to reevaluate airline 'family seating' policies

            CONSUMER CATCH-UP: FTC sues Match for deceptive 'love interest' ads, Home Meridian recalls dresser for tip-over risk, and dogs can lower your home's resale value

              CONSUMER CATCH-UP: Nissan recalls 1.2 million cars for backup camera glitch, Nestle debuts plant-based 'Awesome Burger,' and price of tomatoes may rise after new agreement

                CONSUMER CATCH-UP: Chevy recalls Trax SUVs due to suspension flaw, reports of scam 'smishing' texts increase, and Iceland is rated the best place to retire

                  CONSUMER CATCH-UP: San Francisco sues travel websites for deceptive practices, major broadcasters drop e-cigarette ads, and authorities warn of new Venmo scams

                    CONSUMER CATCH-UP: Amazon allows shoppers to pay cash for online purchases, WalletHub ranks the best California cities to retire, and consumers cite high TV costs as the reason for cord-cutting

                      CONSUMER CATCH-UP: AT&T sued for allegedly creating fake DirecTV Now accounts, people would rather drive than use self-driving cars, survey says

                        CONSUMER CATCH-UP: GPS trackers found to leak location data, Galaxy Fold pre-orders canceled, and the 3 things to shop for in September

                          CONSUMER CATCH-UP: AT&T declared 'best network' by testing firm, Target releases list of hot toys, and Amazon reportedly testing hand-scan checkout systems

                            CONSUMER CATCH-UP: Prep for phones before Hurricane Dorian, stem cell therapy company warned by FDA, and 24,000 pounds of beef recalled

                              CONSUMER CATCH-UP: Ford recalls 10 vehicle models for multiple issues, dental offices crippled by ransomware attack, and RH recalls chairs due to lead paint

                                CONSUMER CATCH-UP: Travel companies announce Hurricane Dorian plans, new scam purports to be from U.S. Marshals, and pill bottles recalled due to child safety risk

                                  CONSUMER CATCH-UP: United Airlines' frequent flyer miles no longer expire, Toyota recalls cars for airbag issues yet again, and Tesla to offer its customers car insurance policies

                                    CONSUMER CATCH-UP: Carriers, state Attorneys General form anti-robocall coalition, DoorDash changes tipping policy, Amazon carries banned products, and consumers make better decisions when angry

                                      CONSUMER CATCH-UP: Smart speakers may connect consumers to scammers, Google announces 'privacy sandbox' initiative, and Apple's new credit card requires serious care and cleaning

                                        CONSUMER CATCH-UP: Toyota recalls RAV4s over backup camera issue, YouTube shuts down in-app messaging, and an unprotected server exposed MoviePass user data

                                          CONSUMER CATCH-UP: Facebook adding controls for data accessed by third parties, wireless carriers found to throttle video streams, and Spotify to allow parents to filter explicit content

                                            CONSUMER CATCH-UP: Tesla to rent solar panels, 2019 on track to set record for most data breaches, and the Tooth Fairy's leaving kids less cash

                                              CONSUMER CATCH-UP: Mercury ordered to pay largest-ever insurance fine, Tyson recalls chicken patties, and Palm offers $5 phone plan

                                                CONSUMER CATCH-UP: Credit Karma exposes user data, and WalletHub lists cheapest, most expensive cars to insure

                                                  CONSUMER CATCH-UP: FAA bans recalled MacBooks from U.S. flights, FCC Chairman recommends approving Sprint, T-Mobile merger, and clothing retailer Avenue to close

                                                    CONSUMER CATCH-UP: Motorized awnings recalled after injuries, death, lawmakers ask for transparency in 'Amazon's Choice' program, and Domino's to deliver via e-bike

                                                      CONSUMER CATCH-UP: CFPB delays rule to make car title loans less risky, Chase forgives Canadians' debt, and robocall-blocking apps may violate user privacy

                                                        CONSUMER CATCH-UP: Ford recalls SUVs with rollaway risk, IRS may revoke passports of those with major tax debt, and Consumer Reports urges FTC action over hotel 'resort fees'

                                                          CONSUMER CATCH-UP: FCC and FEMA to test emergency alert system, finances seen as one of the most taboo topics, and Google outlines efforts to go carbon-neutral

                                                            CONSUMER CATCH-UP: CFPB rule change might make it harder to get mortgages, Poshmark hacked, and AirPods get a new sharing feature

                                                              CONSUMER CATCH-UP: Audi recalls cars with faulty airbags, researchers list the most- and least-stolen new cars, and more scooter companies will be permitted in SF

                                                                CONSUMER CATCH-UP: Retailers sued over 'Edison' lightbulbs, FTC warns of fake Equifax claim websites, and Impossible Burgers to hit grocery store shelves

                                                                  CONSUMER CATCH-UP: Next steps for consumers after Capital One hack, FTC's new interactive robocall website, and almost a third of delivery drivers eat customers' food

                                                                    CONSUMER CATCH-UP: IRS warns Bitcoin users to pay their taxes, Regal Cinemas offers 'unlimited' movie program, and Acura recalls cars over driveshaft issue

                                                                      CONSUMER CATCH-UP: Samsung's foldable smartphone to launch in September, FitBits may not work on darker skin tones, and Mazda recalls cars over headrests

                                                                        CONSUMER CATCH-UP: DoorDash changes controversial tipping policy, Nintendo offers repair for 'Joy-Con drift' on Switch, and Trek recalls Kickster bikes

                                                                          CONSUMER CATCH-UP: Boppy recalls infant accessories, FTC urged to investigate Amazon over paid endorsements, and GNC to close 900 stores

                                                                            CONSUMER CATCH-UP: P&G launching 'smart diapers,' online searches for canceling Prime membership peaked on Prime Day, and Twitter tweaks its design again

                                                                              CONSUMER CATCH-UP: CVS recalls eyedrops, Apple warns of spoofed calls, and Tesla could become part of Walt Disney World

                                                                                CONSUMER CATCH-UP: Toyota tests new car roof solar cells, Apple redesigns MacBook keyboards, and teen employment rates stagnant

                                                                                  Live Streams
                                                                                  ON NOW